ADMINISTRATIVE REGULATION - 1312.4

The following procedures shall be used to address all complaints appropriately brought pursuant to the District's Williams Uniform Complaint Policy, Board Policy 1312.4.
 

Filing of Complaint

A complaint alleging any condition(s) specified in Board Policy 1312.4, items 1-3 shall be filed with the principal or their designee at the school in which the complaint arises. The principal or their designee shall forward a complaint about problems beyond their authority to the Superintendent or designee in a timely manner, but not to exceed ten (10) business days. Complaints may be filed anonymously. (Education Code 35186; 5 CCR 4680)  

For purposes of administrative regulation 1312.4, a "business day" is defined as any day that the District's administrative offices are open.
 

A complaint alleging that more than one student has insufficient textbooks or instructional materials as the result of an act by the Board of Education, or the Board's failure to remedy the deficiency, may be filed with the California State Superintendent of Public Instruction (SPI) directly in addition to or in lieu of being filed with the District. Any such complaint shall identify the basis and provide evidence to support its filing directly with the SPI.  (Education Code 35186)
 

If the District’s Superintendent or designee becomes aware that a complaint alleging insufficient textbooks or instructional materials has been filed directly with the SPI but not with the District, the Superintendent or designee may initiate an investigation in accordance with this administrative regulation, as described below, if there is sufficient evidence to do so.
 

Investigation and Response

The principal or designee shall make all reasonable efforts to investigate any problem within their authority. They shall remedy a valid complaint within a reasonable time period not to exceed thirty (30) business days from the date the complaint was received. (Education Code 35186; 5 CCR 4685)
 

If the complainant has indicated on the complaint form that they would like a response to the complaint, the principal or designee shall report the resolution of the complaint to them within forty-five (45) business days of the initial filing of the complaint. If a response is requested, the response shall be made to the mailing address of the complainant as indicated on the complaint form and a copy of such report shall be forwarded to the Superintendent or their designee, also within the forty-five (45) business day time period. (Education Code 35186; 5 CCR 4680, 4685)
 

When Education Code 48985 is applicable and the complainant has requested a response, the response shall be written in English and in the primary language in which the complaint was filed. (Education Code 35186)
 

If a complainant is not satisfied with the resolution of a complaint, they have the right to describe the complaint to the Board of Education at a regularly scheduled meeting. (Education Code 35186; 5 CCR 4686)
 

In addition, for any complaint concerning a facilities condition that poses an emergency or urgent threat to the health or safety of students or staff as described in Board Policy 1312.4, Item #3a, a complainant who is not satisfied with the resolution proffered by the principal (or Superintendent or designee for problems beyond the principal's authority) may file an appeal to the Superintendent of Public Instruction within fifteen (15) calendar days of receiving the District's response. The complainant shall comply with the appeal requirements specified in 5 CCR 4632. (Education Code 35186; 5 CCR 4687)
 

All complaints and written responses shall be public records. (Education Code 35186; 5 CCR 4686)

Revised: February 21, 2005

Revised: September 11, 2018

Revised: August 27, 2024